Pathetic Service I have ever seen in my life

I have fixed ADSL connection for Internet use at my home.<br> <br> In Last month before going for vacation for a month I have called telkom customer care and asked if there is any provision for stopping my service for 1 month, the lady advised me to suspend the internet line, So i will be only charged for rental and not for data. So I agreed. <br> <br> Yesterday I came back and requested for my line to reinstate.Surprisingly I got to know that I need to pay extra amount as my line is suspended. But one thing to remember Suspension was not because of payment but its my own request. All my payments are up to date.<br> <br> Even I agreed to pay and requested to reinstate the line, Since Yestarday I have spoken to 10 different representative from Account, Billing and Technical department but they says everything is working there side and keeps on transferring to other departments.<br> <br> At my final call I came to know that its not resumed as my payment is outstanding for due date 03rd Nov which is 2day. LOL<br> <br> So you can imagine before due they can even suspend your line. <br> <br> On 2nd Nov I have made payment at PNP but its still not reflecting in there system. <br> <br> Its seems to be my fault being a Genuine customer