Pathetic service _ I anticipated this but its really bad!

<p>I requested the installation of an ADSL and Telkom landline. An appointment was scheduled for a saturday advising me via sms "This is an all day appointment" - I sat and waited from 8am to 5pm - after which the tech called to say he wont make it....Saturday wasted... He states he will see me on the Sunday between 8:30am and 9am but pitches up at 7:15am - only to tell me there is a cable problem and it will take 2 days to resolve. I speak to the call centre 3 days later and they state it may take 2 weeks, I ask for an update they transfer me to tech division that has no clue about my call. I call back and a lady logs my query to her supervisor as they are in a "meeting" - still no feedback the day after this and I decide to call again. on the line for an hour and the guy I speak to gives me excuses about supervisors that are the but are busy. He says I should call the technician doing the cables and request an update. I asked him if this is truly customer service and that I refuse to be calling a technician - why not call and then give me the feedback? I was not being unreasonable in any of my requests. To top it off he says they located the supervisor who was supposed to call me and then puts me on hold, after 5 minsutes the call drops...so about 5 bad experiences since Saturday the 29th October - almost 1 per day - hows that for service!!!</p>