Pathetic Service - Help?

<p>Im an existing LTE customer. I app**** on 02/08 for the SmartBroadband Uncapped Wireless package online and were given the following ticket number: # 020 ********** 11. I received a call from Telkom twice a few days later, however everytime I picked the phone up, I would hear them for a second and then the call drops. They didnt call back again. I requested via Telkom Facebook account for a call back after explaining my issue. I was told multiple times by them that someone would call me back. I provided a mobile and office number. No one called back.</p> <p>Then I recieved an email on 10/08 that I don't qualify for the SmartBroadband Uncapped Wireless package. I asked via the Telkom Facebook account how this could be, as I called the call centre and visited a store to find out prior to applying online wether I qaulify and I was told both times I do. They then rep**** saying that my credit status is too low. That evening I did a credit report via mutliple credit agencies (Experian & XDS) and results were that I have an "excellent" credit status. The only concern was the number of accounts I had on my name. I raised this again with the Telkom Facebook team, stating that it shouldnt be a concern for Telkom if that was their reasoning, as 1x of those accounts are my Telkom account.</p> <p>I never asked for the SmartBroadband Uncapped Wireless package to be a "new" package. I requested to upgrade or migrate my current LTE account to that package, hence I shouldnt be a "credit" concern for them. I requested from the Telkom Facebook team mulitple times for someone to call me and discuss what my options are. As I have been a longstanding LTE customer, I qualify for the product, yet no one actaully makes the effort to call me and convert my account.</p> <p>Please help me, as all I want to do is have the SmartBroadband Uncapped Wireless package. I roughly spent the same amount on my current LTE account per month, but the SmartBroadband Uncapped Wireless package is a better deal. Please help??? Thanks</p>