Pathetic Service from their billing department

Their service is apalling and they dont answer their calls, you will hold and hold for more than 30 minutes before being connected to an agent that can assist, and if you submit a call back, they take more than a week to get back to you. Telkom billing department is extremely confused and disorganized. i have been battling with their billing department for the last three months with no avail! They debit my account with a higher amount than what is stated on my monthly bill and still have the audacity to then suspend my account and say i owe them. I have been to their retail outlets on more 5 occasions and what the consultants see on the system vs what i am debited per month is two completely different things.