PATHETIC SERVICE FROM THE WORD GO

I called the Telkom Call center on Friday (6 July 2015) to order a NEW ADSL 2MB Uncapped package. The Call center representative took all the details and said I'll get an sms with my order number. 3 days later - still no sms. Called 10210 again and they said they have no record on file. I thenplaced the order AGAIN and finally recieved order number. Then I was told there will be R620 installation charge after the first lady told me i qualify for free installation!! I requested the lady to note that I will do a self install, 2nd time when i phoned, the call center could apparently NOT see on the system if I chose self install option cos they never asked me, they referred me to the technical dept. After holding for 20 minutes, the technical dept couldn't see and referred me back to the call center. I was sceptical about going with Telkom due to all the bad rumours, but hey, seems the service speaks for itself. Please rectify this and assist to redeem my faith in your company!