Pathetic Service from the Callcentre-Nobuntu Thakathi

I have been trying to cancel my telkom contract in months as its not in use. I was never able to cancel on the portal as the line was suspended due to the SIM being misplaced. I have been trying to get a hold of Telkom with no luck for months as their lines are always busy. The only other option was to send an email, i emailed Telkom in May, no reponse to date. I tried the callcentre today, 11 November and finally got hold of an agent, after explaining everything. Iasked the agent if i could get a refund as i have been paying for months after sending my request through to cancel, the rude agent, Nobuntu thakathi, told me that she would send a request to cancel my line, i asked about the refund and she said that she couldnt assist. I asked for a manager and she said that she is working from home, no manager available. Then i asked if her manager could call me back. She cut the call without doing anything. I am extremely disappointed with Telkom. The service is more than pathetic!