Pathetic service from Telkom yet again

I've tried to cancel Telkom landline for February 6 times each time I had gotten a reference and no feedback I no longer live at the address and no longer want a Telkom landline it's been going on the 2nd month in Feb I was told I needed to settle the balance of 670+- rand and I did then I could cancel which I then tried online calling in aswell as going to the store which non of them helped I did not get a statement last month so I assumed that it would be cancelled this month I get a statement for more than double my amount which I should this service should be cancelled a long time ago

It is terrible that you have to first complain in order to get assistance ... I will not be making payment to Telkom because I requested this service be cancelled 2 months in advance as I don't need the service and the line does not work either