Pathetic service from Telkom YET AGAIN

My telephone line has been down for over 2 weeks now and Telkom has done absolutely nothing to resolve the problem. It has been down for the second time in 3 months. Telkom call center agents cannot provide feedback as to the cause. I was told to fetch a fail over sim card with data at any Telkom branch from a call center agent. I go to a Telkom store only to be then told that only the Telkom DIRECT stores keep the card. Made my way to the Telkom Direct store in Gateway, waited over an hour because of the "Slow system". I was told that the card will be activated in 24hrs, it's been over a month now and the card is still inactive. Telkom never fails to disappoint. Funny how other area faults are sorted within the day. . .