Pathetic service from Telkom...yet again!

I have subscribed for Telkom's LTE offering and filled in the necessary forms and was approved on the 10 June 2015. They have already debited my account for the service, and were suposed to deliver the sim card and device within 7 days, but to date nothing has come through and I have not heard anything from Telkom. When I called their call centre, I was told (after been given the run around for a few times) that I should call the courier company that they hired to deliver the product as it was not their problem that I had not received the mercahndise, even though I purchased this from Telkom. When I called the courier company, they indicated that the items were still with Telkom. So as long as Telkom is being paid, they do not care if they are delivering the service to the customer or not.