Pathetic service from Telkom, yet again...
<p>Last month my landline was down for 2 weeks. The problem was only addressed after I complained on every possible social media platform, and numerous calls to the call centre. Now I have an issue with WIFI. I have internet access on my PC but there is no Wifi connectivity for my cellphone, laptop etc. I tried reporting the fault to Telkom but it was recorded as a landline fault!!!!!!!!!!!!! For the past 2 weeks I've been told that a technician will be sent to sort out the problem, still waiting, as usual. I'm so fed up with Telkom. I pay over R1000 every month for services that are so inconsistent. The only consistent thing is the account!!!!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Has the matter really been escalated????????????? Or was that just an automated response. No internet, no wifi, no help from Telkom. I am fed up!!!!!!!!!!!!!!!!!!!!!!!! It is a HUGE inconvenience because I have spent over R500 topping up my mobile data. My husband phoned the call center and was told, sorry, a technician was not assigned to our case. REALLY???????????? After you said it was being escalated??????
Has the matter really been escalated????????????? Or was that just an automated response. No internet, no wifi, no help from Telkom. I am fed up!!!!!!!!!!!!!!!!!!!!!!!! It is a HUGE inconvenience because I have spent over R500 topping up my mobile data. My husband phoned the call center and was told, sorry, a technician was not assigned to our case. REALLY???????????? After you said it was being escalated??????