Pathetic service from Telkom Sales department

My experience with Telkom is an absolute nightmare. I app**** online for a 24 month contract with the P20 lite, an agent called me shortly after the online application, and proceeded to process the contract. He advised me there was stock of the device and the colour I requested and once an initial debit was done the delivery would be done. The following Tuesday a debit was done on my account, 2 days later I received an SMS stating there is no stock of the device I wanted, upon calling the Telkom Customer Service (sales) the agent informed me their systems were offline and I needed to call the next day. When I did contact them the next day an agent (Refilwe) advised me that I could change the colour of the device as to receive the deal I requested, I asked her to go ahead and change it and she advised me it would take 2-3 days, a week later still nothing and no communication from Telkom, yet again I called the Contact center, this time speaking to Malusi who gave me the impression he would help, he advised that the request to change colour was not done and he would need a team leader to assist as he does not have the authority to make the change, he then advised that the team leader isn't available and he will personally call me back and sort the matter out today! With no surprise that call never came , I call the next day and spoke to Fathima when I asked her to speak to a team leader or manager she bluntly told me I cannot speak to one because they can't help with the issue and only the head of department can and she will escalate my query to the head of the department (Andile something) and I would receive communication from them the following Monday, yet again no communication from Telkom, I called today and spoke to Emily who advised me ... wait for it .... The systems are offline but interestingly any team leader or manager can resolve the issue within a few minutes. I have had the run around and even emailing these *****s results in "we apologize and it will be escalated"

The agents are so *********** it's not even funny, this is atrocious client service and this is the worst company I have ever had to deal with. If this issue isn't sorted out I within 48 hours I want Telkom to cancel that deal and refund my money. I've never experienced such poor customer service in my life .