JG
Johan G

1 reviews | Active since Feb 2024

07 Feb 2024, 17:34

Pathetic service from Telkom / Open Serve

My home fibre line as worked on 21/01/2024, it went down at midnight, return 05:10. Since then it was dipping a couple of times a day there after. Contacted Telkom, they said that our service was upgraded and will sync in time. It started dipping couple of times a day, I reported it 0n 28/01/2024. On following up 31/01/2024 I was informed the referance was closed, a new ref was issued. On 01/02/2024 I was informed again the ref has been closed, a new ref was issued, half an hour later the service went completely dead. I was informed the link was taken out of service for testing since it was a reported fault. Over 50 calls were made to Telkom , DSLtelecom and Openserve, costing me around R300 in airtime. I followed up numerous times a day, never received a call back from Telkom. Today 07/02/2024 at 17:32, I'm 4 extra referances further, 3 appointments made with me, nobody pitched up and Im still without service. Telkom refuse to cancel the service and want to keep me liable for the rest of the contract. I would never recomend any product from Telkom or Open Serve to anybody.

0
Replies (0)