Pathetic Service from Telkom once again

Telkom has been absolutely pathetic. If I could give negative stars I would. I paid them for my lte account and my mobile account on the 7th of november. Last week wednesday I try call and it tells my my phones have been blocked. I phone them, they tell me there is no payment showing, I must send proof of payments to *** (this lady was extremely rude as well) so I send it three times throughout the next 2 days. By friday I phone again and they have no idea what I'm talking about so they only logged my issue on friday. I called to check again on monday, the woman said yes it is being dealt with, my phones will be working again within 48 hours. So I wait. I called again on tuesday and they said it is still being looked at, they have found my payments so they just need to put it to my account. So I try using my phone today(wednesday) and its still blocked. My phones have now been blocked for a week. So I call again, I give them my case number and she tells me no, the money has been moved to my account and the case is closed, now they have to wait for the funds to reflect on my account before they can unlock it and they cannot give me a timeframe. Seriously? Seriously???? This is unacceptable!!!! I run a small business from home and I am literally loosing money because of this!!!! A whole week of not being able to phone anyone!!! I need this fixed immediately!!!!! How can it take this long to just move my payment to my account? A whole week? Absolutley pathetic.