Pathetic Service From Telkom; ONCE AGAIN

My spouse and I went to the Telkom store in the Glen Shopping Centre to apply for a new contract on the 29th of July. A consultant by the name of Charlton assisted my spouse while I went to complete our shopping. My spouse was told that it would take 3 working days before he heard from Telkom if the contract was approved or not. ( Due to the ***** that Telkom tolerated on my spouses name) My husband then had to do a follow up with Telkom to receive feedback on Wednesday the 1st August, as per usual (Telkom never does follow up); he was then told that his file is in the vetting process and they are unsure of how long it may take. Yesterday the 2nd of August my Husband once again did a follow up with Telkom to find out how much longer will the process be and was told that his file had been lost and that the consultant would have to begin the application for the contract from the beginning, the consultant also promised to be in contact with my Husband yesterday at 17:30 to let him know what is going on. ONCE AGAIN, no response or follow up call from Telkom!! Is this how Telkom treats valued clients? Or do all Telkom clients get treated this way? Surely the response to this will just be "We apologise" and then you receive no feedback again and you left in the dark.