PATHETIC SERVICE FROM TELKOM once AGAIN

I app**** for a new contract on 18 Dec and was promised by Pumeza that she would sms me once approved. Needless to say, this never happened. I then went into the store on Monday 21 Dec only to be told the systems were offline. I returned the next day and was assisted by Unathi. For some reason, he could not activate the contract and therefore could not submit the port request. I was given the device and was promised by him that he would sort it out and call me to do the porting. After not hearing from him, I called the port depth only to be told the contract is still not active. The call centre had sent 2 emails to the store, and here I am a week later, and the contract is still not active. This is the second such incident I've experienced in 10 days. Seems like client experience is at the bottom of telkoms priority list. It also doesn't help that the store does not answer their phone.