Pathetic Service from Telkom - Money taken, no service provide

I app**** for the 5gig a month data contract with Telkom in MARCH...the debit order went rhrough on my bank account on 19th March 2016. TO DATE, 3 May 2016 i have heard absolutely NOTHING from Telkom. NOBODY has the slightest clue or idea as to what is going on. NOBODY can tell me when i will receive my product purchased. After countless emails, i kept getting same response, "You will be contact 3 to 4 working days"..It is gone almost TWO MONTHS. This is seriously a joke to deal with Telkom. If you try to call the Customer support, be prepared to hold for at least 25 mins...and then get absolutely no answers....the staff are just as clueless and confused. Now i remembered why i cancelled my landline. My contact number is ***