Pathetic service from Telkom mobile management all the way to the sales staff.

In the middle of May I received a call from one of the sales people at Telkom Mobile to upgrade my router which was due for an upgrade and at that time there was a deal for R139 & I accepted the upgrade.

When I activated this Sim on the upgraded router I was only given 500MB which I made an exception for due to the pro-rata (the upgrade took place in the middle of the month). The 1st of this month my expectation was that I would fully receive my 10GB data that I upgraded and signed up for by the agent... To my surprised - Telkom only loaded 5GB of data and still charging me the pro-rata fee on my invoice as well as the new amount (as per the upgrade). I called the telkom contact centre with regards to this and they logged a case (my case number which was given was ********** 0 and I spoke to Luyanda Dlamini) at the time told me my case will only be resolved after 9 days. When the 9 days eventually ended I called back quoting my reference number which was given and the agent who I spoke to told me that my case has been closed and resolved. I then opened my telkom app to check whether my data has been loaded since the agent told me that its been resolved and I was not given the rest of the 5GB data back. I called in YET AGAIN and spoke to numerous agents until I eventually got levered and requested to speak to the manager "Brenda Tshikudo" at the call centre and she was unavailable but happen to get back to me on my email address. She mailed me once and NEVER did she get back to me with regards to my query, so if management is that *********** & unreliable what more can I expect for the rest of telkom staff including the sales person who called me for the upgrade.

We are approaching the new month and question is will I still be receiving half of my data and paying the FULL amount for my "UPGRADED''???!!!!!!!!!!!!