Pathetic service from Telkom mobile employee

<p>Good Day</p> <p>It is with deep regret that I have to write about the poor TURN AROUND service that has been received from Telkom Mobile at branch Mall @ redds.</p> <p> </p> <p>I purchased a Huawei P8 Lite on a contract from Telkom mobile Mall @ redds and I had a problem with the device and it was brought to the store and was submitted for repairs. It was on 08/06/2017 .</p> <p> </p> <p>I was further informed by the Telkom employee that the device will be booked in and submitted for repairs. The staff noted my full problem of the device and printed a job card page for both of us to sign. She first took the phone and wrapped it up in paper and then I further asked her if it was going to be safe like that because I was afraid my screen could break that the device could get damaged. She then stated it will be best if she takes it in its original packaging because I came to the store with its original packaging thereafter and I had given her the original packaging box where she took the device with the original packaging box including the job card print and elasticated it together.</p> <p> </p> <p>I then received a sms on 26/07/2017 that stated my device has been dispatched back to Telkom direct store Mall @ Redds. I went to the store on 28/07/201 to pick up my repaired device. I noticed my device in a NO NAME cardboard box without any text. I asked the staff member where’s my original packaging she then accuses me and says I did not submit it with its original packaging box. I cannot just take a device that does not indicate any IME numbers?? Dates and times have been provides you are welcome to review the CCTV camera footage.</p> <p> </p> <p>For them an original packaging is not important she started laughing stating I am fussing for my original packaging. An original packaging is always needed as one of the forms of proof of ownership as well as for insurance purposes. The devices IME number is indicated on the original packaging which is traced to the device. This has caused a lot of inconvenience as it took 36 days to repair the device. I find the service standards to be unacceptable. I REQUIRE immediate restoration, as still currently paying monthly contract fees for an item and not receiving the benefits and find this as unprofessional, ********* standards & behaviour & your delays in the turnaround time for the service/repair. Your urgent response for feedback and immediate exchange/replacement will be appreciated for this inconvenience caused. Should you require any further details, please do not hesitate to contact me.</p>