Pathetic Service from Telkom Mobile

So i have been a loyal mobile subscriber with Telkom Mobile for years now and never had a single billing issue. I changed banks in December 2019 and only in the new year requested for debit order details updated with Telkom - which never happened immediately. The debit order didn't go through for Feb and March which was then corrected on the 4th March 2020. The line was suspended due to non-payment but 16 days later the line is still suspended. Reason i am told is because the payment was never allocated because the reference number used is wrong. This is the same banking details that a consultant sent to me not the other way round. I called countless times, submitted proof of payment countless times but still - no assistance. I have been **** to, mislead by consultant that pretended to be supervisors and calls that were promised to be logged but never logged. I have been promised escalations that never happened and no phone calls to follow up. There has never been calls from their collections to demand payment - which i would have expected to happen but yet....the line remains suspended. I remain not contactable because someone gave me the wrong reference number, not account number, reference number. Now their systems are being upgraded and cannot help or access their systems. YET - we need to continue paying for this pathetic service. Why am i paying for someone's incompetence? I fail to understand