RH
Ross H
1 reviews | Active since May 2012
24 Apr 2020, 13:48
Pathetic service from Telkom Mobile
Have been having serious LTE speed issues for last 10 days on one of my Telkom sims. Been trying almost daily to get proper feedback from call center, to no avail. Lots of false promises made .... and now about to go into a long weekend without any resolution . How can this service level be even remotely acceptable. Telkom, get your act together.
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Ross H's updateReviewer Update
26 Apr 2020, 13:16Now 5 days since my request for a SIM swap to try resolve my LTE internet speed issues (which have been ogoing for 13 days). I have phoned every day since my SIM swop request to follow up. Every day I have been promised that the issue has been escalated and will be resolved by the end of the day. Every day there has been no change!. Today I was even promised by Akhoma Mosoang that the issue was escalated to his management team who would resolve it within 30 minutes. Almost 2 hours later now AND STILL NO RESOLUTION. Where is the accountability at Telkom. How you this be acceptable service?
RH
Ross H's update26 Apr 2020, 13:16
Reviewer Update
Now 5 days since my request for a SIM swap to try resolve my LTE internet speed issues (which have been ogoing for 13 days). I have phoned every day since my SIM swop request to follow up. Every day I have been promised that the issue has been escalated and will be resolved by the end of the day. Every day there has been no change!. Today I was even promised by Akhoma Mosoang that the issue was escalated to his management team who would resolve it within 30 minutes. Almost 2 hours later now AND STILL NO RESOLUTION. Where is the accountability at Telkom. How you this be acceptable service?