Pathetic Service from Telkom Mobile

<p>Dear Telkom,</p> <p> </p> <p>After Changing my bank account, i phoned telkom and give them the updated account - however i was told that the funds will still go off on the previous account since it was too late to change it. On that note, i never bothered to make funds available on the new account. But comes month-end, new account was debit and since there was no funds - my bank charged me debit order bouncing fee and telkom charged rejection fee. </p> <p> </p> <p>I then phoned them and ask for refund fees that my bank charged and also remove the 'rejection fee' on my invoice because someone drop the ball from their side. I was told the case will take 9 days to be resolved. seeing that am not getting any response - i phoned again , i was told the agent who took my call did not assign to the correct department. The current agent claims that he is assigning to relevant department - it will take 48 hours to be resolved. I phoned after more than the said hours, i was told that it's still being investigated. But guess what - Your invoice came with their rejection fee, regardless of the my case being unresolved. </p> <p>As if that was not enough, my case was closed without investigator phoning, me, I re-opened the case and it was closed again without the investigator phoning me. What kind of Client service is this?</p> <p>As if that was not enough, Telkom kept on debiting my bank account on the 15th and 25th November 2016, and since there were no funds, My bank charged me bouncing fee. But why do you debit my account on the wrong dates, I said debit my account on the 5th NOT 15th or 25th. Please refund my MONEY. This was the case number: Case Number: ********** 4</p>