Pathetic Service from telkom Mobile

I have been a client for 7 years when Telkom Mobile was still 8ta I have spent an average of R210 000 over this period as a loyal customer. My cellphone was ****** and on this particular contract I was in my 19th month on my contract and was offered a early upgrade and all I had to do was to pay in the remaining fees for the device of which I agreed. The consultant takes in my application all to be told that the application has been sent to credit. Upon calling this morning I am advised that my application was declined due to a bill of R54 000????? how on earth am I owing R54 000 and my lines are not suspended ? I have received no notification about this supposed account? and the solution offered by the imbecilic consultant is to call the landline department and investigate this??? Funny thing is I have a landline account as well which is also not suspended? so they would rather treat a loyal customer like myself this way ? Worst then all of this I asked them to change my bank details for my debit order to date this was not in effect and I have to manually pay in? its pathetic

CM Moodley