Pathetic service from Telkom Mobile

I app**** for a new contract on Monday, 1 October 2018. I had to follow up every second or third day to enquire about the status of my application, as I received no feedback. I phoned the customer care line, and they kept on telling me that it was still in progress. I followed up on Monday, 8 October 2018, and still received no answer from the store. When I phoned the customer care line this morning, 10 October 2018, I was told that my application was closed due to insufficient information. This was done without me being kept informed. I was told to restart the process, and reapply. Never once was I called back, or received any information whatsoever. My case number is ********** 2. This is pathetic service, to say the least.