PATHETIC service from TELKOM MOBILE !!!!!

Thank You Telkom for the all round "PATHETIC" service that I have received from you people. firstly, I did an upgrade with you in September 2016, which I should then be upgrading soon/ or shall I say already have upgraded in June 2018 (this year), so now your systems tells me that my upgrade is only due on the 6th October 2018 which I do not agree with (unless I am mathematically challenged)

2ndly, I called your call centre who then advised me to go into the store for them to rectify this issue as they (call centre) agreed with me that I am due for an upgrade (at the time 20th June 2018), I then went into your Alberton city store and they logged a query with the so called "back office"..... it is now the 17 July 2018 and not a single person has contacted me regarding this issue.... NOT A SINGLE SOUL!!!!!! NOBODY!!!!!!! So how am I supposed to know what the hell is going on?!?!?!?!?!?

Do I cancel my contract or 3 contracts with TELKOM? and move to another Mobile Service Provider? or Does anyone want to HELP me??????

Can someone please contact me ASAP regarding this issue. It has been dragging on for far too long..... I am really not very happy with your service!!!!!