Pathetic service from telkom mobile

I've been with telkom mobile for the past two years and I've had so much issues with them.

I got charged on three different occasions for things that i wasn't aware of. Only once have I received a refund.

On Saturday i called to query charges on my account, I was on the line for about 25 min before the advisor actually answered my query after explaining everything besides my actual query. I asked to speak to a manager but the advisor said there wasn't any available. I asked why then she said they are not in the building at that moment. I told her that shes lying and demanded to speak to one and I refused a call back because they never call you back, two min later a manager magically happened to be in the building but this time dealing with an escalation. The advisor transferred me to the manager, I heard the manager on the line because there was noise in the background but i was put on hold for about half an hour.

Sunday I called again and asked to speak to a supervisor, again the wasn't any available (a common lie). Eventually I spoke to a supervisor who actually sounded nothing like a supervisor, I think I was just transferred to a different advisor though she said she was a supervisor. She was very unprofessional and kept on repeating herself and interrupting me.

I'm at the stage where i do not even want to call through to telkom mobile customer service because of the terrible service im always getting.

I just dont understand how you can be charged for something you are not aware of. Also because of the mistakes im being charged extra on my account.

If this issue isnt resolved im going to the ombudsmen. I cant wait for my contracts to end so i can be rid of telkom mobile and I'm also advising friends and family members about their terrible service.