Pathetic Service from Telkom Mobile

I signed a new contract on 24th November 2017 for a new cellphone and to date i still have not received delivery of my phone and Telkom has already debited my account. Telkom vetted this process over the phone with me and they also sent me application forms to submit. The sales consultant responsible for this is Dikeledi Maropeng. I have made multiple call and sent multiple emails with no response from Telkom. Telkom is very quick to take the money out from my account but is unable to keep up to their standards. If you don't need my business please don't waste my time. Give my money back so i can move my business to a service provider that will appreciate customers. It seems like telkom is too rich and don't need any other business because no communication is updated to the customers and Telkom just stays quite after taking customers money.