EB
Elsje B

1 reviews | Active since Jul 2015

20 Jul 2015, 10:01

Pathetic service from Telkom Mobile

I waited some time for the Huawei P8 to arrive in SA, and when it did, I ordered it. I submitted an online request, a nd a lady returned my call, I was however not available at that time. I listened to voicemail to try and figure out what I have to do from hereon, but the voicemail was inaudible. I phoned the call centre (very unfriendly), which gave me a number to phone. This number did not exist. I phoned the call centre AGAIN (also a bit rude), and this time a gentleman gave me another number. I have phoned to number several times, waiting for a call centre to answer for approx. and HOUR!!! I entered an online chat with a consultant (RUDE!) and he was not of much help, saying that there is no other way for him to help me, but that he will direct my request directly to a sales agent. NO RESPONSE 6 DAYS LATER!!! I visited a Telkom store on Saturday, and they had the exact same attitude! I am utterly dissapointed in Telkom mobile, and will DEFINITELY not port to their network with any of my contracts.<br> <br> The products and level of service which you advertise is TOTALLY misleading!<br>

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Replies (1)
Telkom
Telkom's reply20 Jul 2015, 10:51
Official
Hello elsjecb,

Thank you for making contact with us

This response serves as confirmation that your query has been received and it will be escalated.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM126747

Regards
Luleka
Telkom Social Media Team