PATHETIC SERVICE FROM TELKOM MOBILE- 19NOV 14

I SEND MY PHONE IN FOR REPAIRS TO TELKOM MOBILE AT CLEARWATER ON THE 19/11/2014. I HAVE STILL NOT RECEIVED IT BACK AND BETWEEN YOUR CALL CENTRE AND THE BRANCH I AM BEEN GIVEN THE RUNAROUND. MY PHONE WAS ONLY SIX MONTHS OLD AT THE TIME I TOOK IT FOR REPAIRS. ITS NOW ALMOST FOUR MONTHS LATER AND NO ONE KNOWS WHERE MY PHONE IS, I KEEP CALLIN THE CALL CENTRE AND GOING TO THE BRANCH, IVE BEEN AT THE BRANCH 10 TIMES NOW, SPEAKING TO MARY, THE MANAGER, TULU AND OTHERS. I MADE PAYMENT OF R188.10 ON THE 25/2/15, WHICH I PAID UNDER DURESS. THE PHONE HAS A 1 YEAR WARRANTY, WHY DID I HAVE TO PAY? THE REF NO USED TEL037089,. I WANT MY PHONE BACK WIT A REFUND FOR THE CALLS I MADE AND DRIVING UP AND DOWN TO THE BRANCH. ALSO I WANT ANOTHER YEARS GUARANTEE ON THE PHONE. I AWAIT YOUR RESPONSE