NK
Nicole K

1 reviews | Active since Jun 2015

29 Jun 2015, 12:02

PATHETIC SERVICE FROM TELKOM MOBILE

I RECEIVED A CALL FROM NTHOMBIE OFFERING ME A TABLET CONTRACT. FROM THE FOLLOWING NUMBER ***, SHE ADVISED IF I NEEDED ANYTHING I CAN CONTACT HER ON THAT NUMBER.. I HAVE BEEN TRYING FOR DAYS TO CONTACT HER ON THAT NUMBER AND ALSO ON THE CALL CENTRE NUMBER AND I AM HAVING NO LUCK, I WANT TO CANCEL THE CONTRACT BEFORE THEY SEND THE PHONE OUT, AND YET NOBODY CAN HELP ME, INSTEAD I AM BEING TOLD TO GO TO THE STORE, WHICH IS ******* BECAUSE I DIDNT GO TO THE STORE FOR THIS DEAL, I WAS CALLED!!! <br> ANOTHER THING MY ACCOUNT WAS DEBITED FOR R90 AND I DONT EVEN HAVE THE PRODUCT, I WANT THAT FEE REVERSED WITHIN 48 HOURS AND THE PHONE CONTRACT CANCELLED AS THEY DO GIVE 7 DAYS AFTER PURCHASE, TO CANCEL. BUT I AM HAVING NO LUCK GETTING HOLD OF THE COMPANY NORE THE LADY THAT PHONED ME. <br>

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Replies (1)
Telkom
Telkom's reply29 Jun 2015, 13:08
Official
Hello Nkruger2,

Thank you for making contact with us and taking our call.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team