Pathetic service from Telkom Mall of Africa

Got my account suspended yesterday 13 March 2022 for no reason. Went to Telkom Mall of Africa on the same day. Got ticket no. 136 and the lady at the technical desk couldn’t assist. She said the billings department was closed. That was around 5pm. Only to discover later when we called Telkom that they were still open until 10pm. Clearly that lady didn’t want to assist because when we went there around 1pm we got ticket no. 120, we told her the story. She didn’t even check if the account is active or not, she asked us to go get the router. They are the worst service provider and if they are serious about their business, they need to educate their staff on good customer service. Pathetic service from that lady at Mall of Africa.