Pathetic service from Telkom fibre for Gated Community

If you can in any way prevent it, never ever ever ever make use of Telkom fibre. I have ordered my fibre line more than a month ago. They say they have an estimated turnaround of 10 days, but obviously not. They first logged a total different physical address for me, which took numerous phone calls, e-mails and even sms's to correct. They then confirmed installation for Wednesday, but never pitched, then for Thursday, but did not pitch. Today is Friday and there is absolutely no communication from them, while I have to make arrangements every day to have someone at home for the installation. They own the lines in our estate so we are unfortunately forced to make use of them. Pathetic service, no communication, arrogant attitude and no response to queries.