Pathetic Service from Telkom!!! Fiber to Home!!!

I simply cannot believe how pathetic Telkom are. They will absolutely never change with their service!!

I received a phone call from their Sales department in early August to upgrade my internet ADSL line to Fiber. I agreed to the service and waited 3 weeks for the delivery of my router of which they had my cellphone number captured incorrectly for delivery, which the courier hassled me outside my property at 5pm without managing my expectation of delivery. Note that I was contacted on my cellphone for the sales offering.

I thereafter was contacted to arrange for Vumatel Installation. Vumatel were prompt and activated the service within 48 hours. A gentleman by the name of Neels Barnard assisted efficiently with managing my expectations to the activation of the line which occurred on the 27 of August 2019 as follows:

Hi Runveer

It was good meeting with you yesterday with regards to your fiber installation.

Please note that your fiber line is now active on the below object number.

VT-WTP-OB-2712

Regards

I thereafter contacted Telkom to activate the service of which they had told me that it would take 24 to 48 hours to activate a TIN Number. I received the following email on the 28 of August 2019.

Thanks *** for your order! Your order of from Telkom has now been received. Order number: O*** The order will be connected to: 1709, Johannesburg Your service is active from the following date: 8/28/2019 7:00:56 PM

After countless phone calls, the TIN number I was given today was *** from Zinhle at Telkom Sales Call Centre of which I had been told it was active from 05 August 2019. This did not make sense.

It is Monday 6 September 2019 and I have been back and forth with Telkom Technical and Sales department. I have my ADSL line working perfectly at home and due to 3 hours frustration on the phone, I have requested to cancel my Fiber line. This is pathetic service as the competition for Fiber to home is so high, you simply cannot be serviced this way. Please Telkom, advise soonest and if you cannot arrange for decent service within the next 24 hours, please collect your Fiber router and LIT box and de-activate my service for ADSL as well as I will be switching providers!!!!

The only winners from this are Vumatel!