PATHETIC SERVICE FROM TELKOM

I tool out a sim only contract(40g+40g) @ R199 with Telkom sometime last year and received the package according.

A month later l lost/misplaced my sim car. I called in the call centre trying to request for a sim swap however I was advised that I'm unable to do a sim swap at the centre and needed to go to the branch but at the branch they stated that sim swaps are done at the call centres and have been pushed to pillow to post with no assistance. I advised that l will not be able to pay for services that I'm not getting as I'm not getting any assistance from Telkom to sort out my issue. I spoke to an agent and they advised me that they have escalated the issue to their manager for further assistance twice and be provided with follow up but till date no one have called me.

I have been getting bills/invoices stating that l owe money but HOW CAN I PAY FOR SERVICES THAT I'M NOT GETTING AT ALL. Therefore, I'm writing this review based on the POOR POOR SERVICES I have been getting from TELKOM FOR MONTH AND NOT I'M IN AREAS FOR PAYMENT THAT I'M BEHIND WITH BUT I’VE NEVER BEEN ASSISTED BY TELKOM TO RECTIFY ALL OF THIS.

Agents from the call centre have been calling me requesting to upgrade my service AND WITH THEM I HAVE BEEN ADVISING THEM WITH MY ISSUE and NO ONE EVER CAME BACK TO ME WITH THE PROGRESS. THE WORSE IS I REALLY LOVED THE PACKAGES TELKOM OFFENDERS TO THE CUSTOMERS BUT WHEN IT COMES TO ASSISTING CUSTOMERS WITH RESOLVING THEIR ISSUES THEY SIMPLY DON'T CARE AT ALL.

TO BE HONEST I HIGHLY RECOMMENDED TELKOM BUT FOR THE PAST MONTHS I HAVE BEEN GETTING PATHETIC SERVICES AND TO BE HONEST I WOULD NOT RECOMMEND ANYONE TO USE THEIR SERVICES BASES ON THE EXPERIENCE I'VE HAD. TILL DATE I'M OWING TELKOM MONEY AND IN AREAS AND I'M STILL NOT WILLING TO PAY FOR WHAT I'M GETTING AS A CUSTOMER.