PATHETIC SERVICE FROM TELKOM

Previously our telkom cables were ******.A technician was sent to fix it which was done.in Dec the cables were ****** again a technician was only sent thru in Feb 2020. The technician refused profusely to fix/replace the cables.He said if he replaces the cables it will get ****** again,he apparently called the area manager by the name of Gavin who said they will not replace the cables and if we want to cancel our contract we can do it. I went to a telkom office in Alberton to get an LTE router as advised by a telkom consultant unfortunately they didn't have stock so I went to the Telkom offices at the Glen.We were assisted by a guy named Shadreck.We told him the entire story so he supp**** us with the router & the sim card.I told him I want the same package I was on & he said nothing will change.He never at once told us abt signing a 24mnth contract neither did he test the router neither did he say if the router doesnot work we can bring it back within 7 days. The router only worked for 2 days,my hubby then called telkom & advised them about the router not working the lady then said we must take the router back to telkom so they can reset it.she also told him she will message the ref nr which obviously she didn't do.We left to Durban & when we returned we took the router to telkom.the lady checked & tested the router & told us they will need to send the router for repairs & cannot give us a new router as it passed the 7 days. My husband was extremely upset & asked to speak to the manager who said the same thing.the manager said it has to go in for repairs which takes up to 21 working days.In the meantime I must pay for a service I don't have. My kids are busy with their university projects & it's very difficult for them to use their cell phones as it's becoming so costly buying data. We have the sim card inserted in a tablet but now we can only receive & make calls but no Internet. How frustrating is this!!!!!! 21 working days to get back the router. How pathetic is this. Telkom staff are not willing to assist at all. They have this perception that they are doing us a favour. All I want is for my land line to work and the Internet to be connected. This has become so annoying, nobody at telkom can assist but ever ready to ***** our flipping money. At the moment I'm sitting without the dam internet.It's nt my problem the cables are being ******, telkom is well aware of cable theft which is a major problem they should have other precautionary measures in place. And not for the customer to pay for their mistakes and suffer consequences. I wish and hope another service provider can take over telkom. Where customers will be a priority. PATHETIC SERVICE & NOT FORGETTING THE PATHETIC STAFF. Paying for a dam service that's not working.