Pathetic service from Telkom

My business moved to new premises 3 months ago. I requested the lines moved and to retain the same numbers 4months ago. To date no move has been made, its 3 months yet they promise line moves to be made within 3weeks. This account is paid diligently every month but now the lines are suspended yet the account is in current, you speak to accounts all they can say is we apologies. Well apologies do not count for me paying without any service. If I ask for my monies back due to no service for 3 months, would they oblige...I don't think so. I am wasting money on no service Telkom. Called Telkom business and accounts dept at least 30 times with no resolution to my issue. Telkom service is pathetic, I have lost business due to their incompetence.