Pathetic service from Telkom

I had a new dsl line installed on Thursday the 5th of November. The package im referring to is the 4mbps unlimited deal. Every day between 18:40 and 19:00 the internet gets disconnected. It remain disconnected for up to 4 to 5 hours. The above has been constant from the time of installation until current.

Called the customer service numbers on numerous occasions. I have many reference numbers Technicians have been sent out but the issue still persists.

Is telkom hoodwinking the unsuspecting customer? How can a line go dead every day at a certain time?

The team managers at telkom don't return calls and neither are they willing to come onto the line to talk to a customer, they rather let the agent handle complaints.

Any senior member from telkom is most welcomed to call me as the above statements I have made are true whereby I can provide call recordings of the conversations between the agents and myself. Pathetic service from Telkom