PATHETIC SERVICE FROM TELKOM CUSTOMER CARE AND THE STORES!!

INCORRECT DATES CAPTURED ON MY ACCOUNT WHICH IS CAUSING AN ISSUE FOR ME TO UPGRADE. MULTIPLE CASES LOGGED AND YET TELKOM TELLS ME THEY CANNOT ASSIST ME FOR A MISTAKE THAT HAPPENED ON THEIR BEHALF. TELKOM GATEWAY, TELKOM PAVILION, TELKOM PLAZA HAS TELEPHONE NUMBERS NO ONE ANSWERS THE DAM PHONE AND YET WHEN I WENT INTO THESE STORES, THEY ADVISED ME THAT THE MANAGER WILL CONTACT ME. WEEKS LATER I AM STILL WAITING FOR A CALL.