Pathetic service from Telkom Clearwater

Took out a Telkom contract 2 years ago with both a landline and a mobile phone. I phoned before the end of the contract and was told I don't have to give notice. At the end of the contract I phoned to cancel and was told I must go in to a branch to cancel. I went to the Clearwater branch and stood in the queue for 2 hours before being helped. Thembi Tiyani was absolutely rude with no customer service mentality. Eventually Mpho helped me who was the only one there who was interested in helping. I had to give a months notice else would incur penalties. She also said I can upgrade the landline portion and it will be active in 24 hours. I asked how will I know when it's been upgraded and she said not to worry it will be done after 24 hours. The Mobile cancellation was never done and after making several calls after the 24hours was charged for it as the upgrade only took place 3 days later. Later Peter got involved to cancel the contract which eventually happened but then I was still charged cancellation fee after we showed the evidence of giving notice to Mpho and I said I'll wait for the month. Up to today I'm still struggling with the over payment. Peter is not responding to e-mails