Pathetic service from Telkom Clearwater!!!!!!!!!

<p>In June 2016 I app**** for contract phones with Telkom, where i got two phones. One of the phones was an iPhone 6 which they gave me after my contract was approved. In April 2017 my phone was blocked and at that time i thought it was because the bill was not paid. Then the bill was settled; and my sim was unlocked. Unfortunately the iPhone 6 was still blocked. I then took the phone to Clearwater Mall Telkom store. Clearwater then took the phone in and advised me to wait 7-14 working days for feedback. After a week or so; i got a call from them advising me to come collect the phone. When i got there i was informed that the phone which i brought in; its IMEI number doesn't correspond with my contract! I was accussed by one of the consultants (Thenjiwe)of *****ing or swopping the phone. Luckily another consultant (Nobantu)who was good enough to listen understand my problem managed to assist. She (Nobantu)then said she will escalate the query to her manager (Evert); that was on the 07th of June 2017. On the 24th of June 2017 i then went back to Telkom to find out how far they are with my query; unfortunately the Manager (Evert) was not in. Today (26 June 2017) I went back to Telkom Clearwater; this time I managed to speak to Evert(Manager) who first wanted to give me back the phone which is not fixed/working and see to finish!!!!!!But i explained to her that Iam not going to take back a DEAD phone!!!!!! She(Evert) told me that she will send an email for investigations(That is if she gets to remember to do so). I am really frustrated with this query! Telkom's service especially in Clearwater is really; really Pathetic!!!!!! Iam paying for the phone on monthly basis; and i don't even have the device with me. No one can really explain to me waht is the problem? And what is more frustrating is that Telkom is not even willing to give me another phone to use in the mean time. Which it clearly shows that they don't take their clients seriously? or is it a matter of Skin Colour or what? I must say i went to Telkom thinking that it is one of the best service provider!!!! Only if I knew!!!!! I need this query sorted, i seriously don't think it is necessary for a person to be Rude and vulgar in order to get help. But unfortunately the way Telkom treats its clients; it is like they are doing me a favour whereas i pay. Iam very dissapointed with Telkom.</p>