Pathetic service from Telkom call centre with absolutely no assistance!

Received a call from the Migration department of Telkom at the beginning of August 2018 to inform me that my prepaid line was going to be converted to wireless and that I should expect a call from the courier company by the end of August 2018 for the delivery. The courier never arrived - nor did I receive any communication from the courier. I have moved address and therefore urgently require this mobile device to access my account. Called 10210 + 10213 numerous times and held on for over an hour at a time only to be sent from pillar to post with no assistance. The REF No: ********** 0 was logged. I also app**** online to move the line from my old residence to my new one - nobody has contacted me. When I called the contact centre 3 times to enquire about the order, they advised that their lines are down! Is this the treatment Telkom gives to customers that has been loyal to them for over 12 years? Pathetic service!