Pathetic Service from Telkom call center and *********** Rosebank Branch.

<p>I decided to take out a contract with Telkom a year ago in 2016, however I have recieved nothing but shoking service from *********** staff from the forst month. My ID Number is ********** 060086 and my contact details are ********** 660. My subscrition number is ********** 556.</p> <p>I filled out my application at the rosebank store, and selected for my aco**** to be debited monthly. After 2 months they did not debit my account. When I called into the call centre they said it was not put through for a debit order to run from my account and i need to make a manual payment of R2000.00. I made the payment and requested for a debit order to run for the next month. It was still not done, and I had to make a manual payment the following month again. I requested once again to have a debit order run through my account and provided all my details on a recorded call. I was advised that my payment date is between the 25th- the last day of the month. The following month (December 2016) the debit ran through however the month after that ( January 2017) nothing went through, and now I recieve a message via SMS that a double debit will run through my account on the 6th of March. I do not authorize any double debit because it is the incompetency of Telkom that cannot get their internal processes correct after months of frustration. I called into the call centre and was pushed from pillar to post, Eventually speaking to Lerato Boleo on the16/02/2017 at 12:14pm and she promised she will get back to me within 2 hours. it is now a day later and I have still reeceived no communication. I walked into the Rosebank branch for assistance and they told me the manager is gone home. When I explained my issue is relating to billing and I have not been getting help at the call centre, they said there is nothing they can do I have to phone the call centre. I called the call centre again and still was pushed from pillar to post. I spent an hour at the Telkom rosebank branch having to explain myself 3 times what my problem is to the supervisor in question Jeannete. She then logged a dispute which I cannot understand why she did not do that from the begining. she gave me the email address of the store manager, I have emailed him and he has still not responded.I am completely disgusted by the lack of service I have recived from this pathetic company and I request someone senior to contact me urgently.</p>