Pathetic service from Telkom business

I app**** for a yea link phone and router on the 01 feb. It’s almost a month after I ordered this for my business and I received it yesterday. I can’t set it up because my service number isn’t activated by my sales guy. There is no one in senior management that can assist me. I am being told Constantly that no one can assist me and that I must wait for Telkom to provide the number to me. It’s 1 month since I opened my business and it’s running without a phone line and router. The recent sales guy told me that he is in bed after a late night and I must wait until he wakes up. Pathetic service from Telkom.