Pathetic service from Telkom business

Called Telkom business line 2 weeks ago and spoke to Nelly gumede, Told her I want to take out a contract for a cellphone and wifi router. She emailed me the documents however I didnt hear back from her. A week later I called to follow up, and was transferred and put on hold for 45min waiting for telkom mobile division. I called back the next day and waited 26min and no one answered. Mangezi then called me back and said he would process the application however I havnt heard back from him either. Called the customer care line and was told by bonga that he cant help me and I must call Business mobile line again. Every person I speak to cant help me. So at the moment I dont know the status of my application 2 weeks later!! Nelly Gumede still hasnt responded to my emails. I want to cancel everything but once again no one at the call centre can assist me. Telkom has totally *********** staff! Its no wonder people rather stick to Vodacom and MTN. I rather pay more but at least i know i have competent service. What a waste of 2 weeks of my time. Clearly Telkom doesnt care about receiving new business and they have now lost a client that was going to take out 2 new contracts!