pathetic service from telkom branch and call centre

<p>Visited telkom store on 15/10/16 at pavillion to take up a new contract,enquired with a sales rep on the floor whether they have stock of the 10" huwaei and was told that they do have stock.after waiting 2:hours at the branch and after filling out all the necessary documents the consultant then tells us that this contract can be only taken online.so i didnt complain and just thanked the consultant and then did the application online on the 15/10/16,i then received the phone on the 1/11/16 which is 17 days after the application was done,when i opened the packaging it was not what i ordered.instead of sending me a 10" tab,i was sent a 8" tab.i then phoned the call centre on the 1/11/16 and spoke to zintle and she clearly did not have her facts correct because she told me that the package and phone i wanted only comes in the 8" only so i referred her to the telkom site where it clearly shows that the 10" huwaei tab with a 500mb plan advertised for 149pm.so telkom staff members are not only *********** when it comes to service but they also give out incorrect information.zintle said the courier company will contact me and collect the incorrect phone and will then make arrangements to send me the correct phone.in the midst of all this telkom has already debited me on the 25/10/16 for the 149 but i dont have the phone with me and with there slow response and turnaround time i wonder if i will even get my phone this year or not.i need this sorted out like in yesterday.i am shocked with the horrific service received and hope that telkom management can restore my lost faith in them.contact daryll on ********** 948.</p>