Pathetic service from Telkom

My experience is shocking, it is as bad as everyone says. I wanted to cancel my contract on 27 April 2022 so I went to the store at Brackenfell Hyper. My reason for canceling my data contact was for one that has double the amount of data. I was assisted by Pheto and was told I could not cancel my month to month contract because it was not three months old. First of all I was never told this at Telkom Capegate when I got the contract almost three months earlier. So I waited till I could cancel the contract and on 3 May 2022 I had officially canceled contract. Beginning of June I got my account via email and the data sim was still on there. I spoke to Pheto and he requested callback for me. I was then assured my contact is indeed cancelled and then told telkom gives you a month free apparently. Another two months went on and I was still being debited for a simcard I was told is allready cancelled. So I phoned Telkom again on 4 August 2022. First I was on the line more than an Hour. Then I got an arrogant lady on the phone that did not want to give me references number for the call because their name is the reference. I asked her to speak to her Manager or a regional manager so I can get this sorted out. She advised me she can't put me through or give me their number but will email them. I was told 20minutes waiting time. This happened yesterday 12:44