Pathetic Service from Telkom Asusual

I placed an inquiry online for a new mobile contract. A call center agent calls and we go forward with the application. Its now 12 days later and I still have no feedback from anyone. I then decide to go to a store and they tell me they cannot help me as my order was placed over the phone. Leave alone the call centers because they do not even answer, I waited around 27 Minutes and still no answer, 3 times (10213). The agent who completed my application could not give me a reference number as well, she stated that I should call 081180 to track my order and quote my ID number. When I call them, an agent states that I called the wrong number and they cannot assist, also after waiting about 12 minutes.

What kind of ****ty service is this???? I am cancelling all products that I currently have with telkom and moving onto a Better service provider.

From call centers to the stores, Staff are arrogant, rude and very unhelpful.