Pathetic service from Telkom as usual!!!

I have been waiting for almost 3 weeks now for Telkom back office to cancel orders raised by someone other than myself. Which has effectively a) Moved my line without consent b) Moved my line without communication or verification of request c) Made promises to look into and escalate the matter but to no avail. The service received, if any has been appalling to say the least. No one every contacts the line owner to provide any form of feedback of any progress made. All I need is my voice line reinstated and my broadband services reconnected. How hard is this? Why is back office having issues cancelling orders on the OWN freaking system. Get it done and get it fix ASAP.