pathetic service from Telkom as usual

Hi I logged a call to re-locate my landline to my new home which was done efficiently , i then called back 2 days later as i had a crackling sound on my landline and could hardly hear anything and my internet was very slow when logging the call the lady at the call center was very efficient on the number 10210 but could not assist as the sales team on number 10213 never closed the call instead suspended my line. I tried numerous times calling 10213 but could not get thru on Saturday i did get thru but they could not assist because they were offline. I called again this morning 10210 because this is the only number i seem to get thru but they unable to assist as 10213 suspended my line im rather sent from call center to call center with no assistance. I now have no working landline neither is my internet working and no one at the call centers are able to assist as the dept with number is 10213 number is constantly off as they suspended my line and only they are able to assist with a reason as to why my line was suspended.With all these calls made i only have 1 reference ********** as 10210 is unable to give me a reference my line is suspended. The lady could not understand how am i calling from my landline if the line is supposed to be suspended and since that call to 10210 on Saturday morning the line is off.Can someone urgently assist me.