Pathetic Service from Telkom and Telkom Agents

<p>My husband took a Wifi contract through home cloud with Telkom. The service that we received from them is pathetic. We contacted them to change bank details for his debit order, the agent changed bank details but did not save it on the system. Telkom debited the wrong account which had insufficient funds, and thereafter contacted us to say that they will charge an additional fee for an unsuccessful debit. We advised that they agent did not do their job properly and we will not pay additional fees. They requested for us to pay the instalment. The agent provided bank details, when we queried with Telkom if the payment was received, they stated that the payment was not receive and the bank details that were paid was incorrect. So the agent provided incorrect bank details to us. We have been trying to request a refund from Telkom, however they do not respond to our emails and a manager is never available to take our calls.Pathetic Service from Telkom agents. I am hoping that a manager sees this and can intervene and help me as i have no other means to contact a manager.</p> <p> </p>