Pathetic service from Telkom and its collections agency

<p>Every month or second month Telkom does not debit my account and i do manual payments, the last 2 instances i did not even recieve invoices and no debit ran of my account, I proceeded to pay my normal installment as i had no invoice to state the total due. This was then a short payment and therefore my account was suspended by telkom and handed over to a collection agency on the second month without any contact from telkom advising the amount outstanding. The collections agency sent me an SMS and advised payment should be made at the end of november 2016, on the 28th November 2016 my account was debited for an amount of R 2617 and payment was succesful. </p> <p> </p> <p>I did contact Telkom who advised me it takes 2 tto 48 hours for the account to be unsuspended,.. I waiting for 48 hours and contacted them again where another person advised it takes up to 7 days as it was a debit order and not a manual payment, on the 7th day being yesterday, i called in again speaking to a guy who advised me it takes 7 to 14 days for a debit order payment, this is rediculous as i had to call three times and got three different answers, Hearing this i wanted to speed up the process and i contacted the collection agency, Nu Debt, the lady i spoke to said the account was closed and handed back to Telkom, when asked what does this mean she advised she cant see anything and cut the call, i called back and spoke to another guy who advised the same and said that he does not know whether the account was paid or not and thats why it was closed, or it was just closed and handed back to telkom. I advised my account was debited for the full amount so i need to know who recieved the payment and need this to be sorted out now. He advised i must contact Telkom as they would know. I called telkom again and spoke to another lady who advised maybe i should email her the proof if payment so she can assist to escalate the matter. I called Nu Debt again and was advised to email the proof of payment as well to them which i did. </p> <p> </p> <p>The service i am recieving from Telkom is pathetic as they do not debit my account, do not send me statements and then suspend my account in a blink of an eye, but when full payment is made they take forvever just to even find the payment. </p> <p> </p> <p>I am now sitting hear, not sure who debited my account, where my R 2617 is and nobody who can help. this is frustrating!!! Telkom please HELP!!!!</p>